Ringba updates
Ringba updates

IVR Templates, Bulk Payment Adjustments, and more


New Feature


IVR Templates: You can now quickly create IVRs using pre-made configurations. IVR Templates are designed to help quick-start your campaign setup and are based on some of the most common use cases for IVR Trees.

IVR Templates.png

To use an IVR Template, go to "Manager IVR Trees" and click on "Create Using Template". Select the template you want to use, fill out the required information, and you are ready to go.

Bulk Payment Adjustments: You can now select multiple rows to adjust payments (revenue/payout) in bulk.

Bulk Call Adjustments.png

IVR Dial Attempt Override: It is now possible to select if you want to keep the dial attempts/retry count set in the IVR or override it in your campaign. This setting will only appear if you have an IVR in your routing plan.

IVR Dial Attempt Override.png

If you have any questions or need any help, please don't hesitate to reach out to our support team via chat or email us at support@ringba.com.