New options and tags for SHAKEN/STIR: Users now have the ability to configure settings for blocking calls based on their attestation level with SHAKEN/STIR. There are 3 levels of attestation: A) Full Attestation, B) Partial Attestation, or C) Gateway Attestation. Ringba’s reporting has also been updated with two new tags for SHAKEN/STIR that can be used for call routing.
New notification when callers leave a voicemail: Users will receive a message in the portal as well as an email with a URL to the reporting page with the call that has a voicemail message. Please note this option needs to be enabled in the IVR node.
Added Canadian provinces to tag routing filters: It is now possible to see Canadian provinces and use them for call routing. They can be viewed under Call>Inbound Number>Province in Tags.
Added to Activity Logs when files for reporting are exported: It is now possible to see when a user exported a file in the activity feed. Click on the activity to view the time range and data that was exported.
New setting to Play TCPA Warning on Blocked Call: Once enabled, blocked caller IDs will play a message that says: "Caller ID Blocked By TCPA Shield ". You can activate this setting in your account settings or at the campaign-level.
New notification when monthly TCPA Shield requests have been used: Users will receive a message in the portal as well as an email that explains that their pre-paid TCPA Shield scrubs have been used up.
More Updates and Improvements
- MFA/2-Factor Authentication prompt on password reset.
- Updated Buyer Permissions for configuring Call Caps.
- Updates to the main menu panel to improve navigation and user experience.
- Improvements and updated messaging for tooltips.
- Various optimizations and tweaks to improve UI and performance.
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